CLIA Student Help Section

These are CLIA training courses that are offered for agents affiliated with active CLIA agencies to take online. They are the same as the Live Seminar training events only offered in a different (online) format. The benefit of online courses is that you can take them whenever you want.

CLIA Online Exams are just that- ONLY EXAMS- there is no training material provided on the website. You get your information from either a LIVE Seminar, Video or Textbook. CLIA Academy Online Courses are the whole package in one- Training, Demos, Reviews, and Exams.

You can find a list of CLIA Academy Online Courses here.

We are consistently updating the material in our courses but every once in a while we make enough changes to a course to justify making it a new course. If a course is labeled as a 2nd (etc) edition, that means the content has been updated and overhauled. Once a new edition has been released for a course we stop offering the older edition. You can take a new edition of a course for credit.

Click Here to see a price chart for CLIA Academy Online Courses.

Online seminars are, in fact, less expensive than the live seminars. We must charge for these seminars to offset the cost to build, host and maintain them online.

Your can pay by check, money order, MasterCard, Visa, American Express, and Discover.

ONLINE Courses are currently worth 15 credits. There are certain online exams (for videos) that are worth 10 credits.

On average, an online course and exam takes about 3 hours to complete. If you click here and look the details for the courses you can see the estimated time for each course.

You can access your CLIA Academy online courses by logging in to your CLIA Academy account and clicking on the My Online Courses link. From here you will see a listing of all your available courses. Just click on the course title to access it. Access to courses is available 24/7.

No, until your access expires you have unlimited access to the course exam.

Yes, as you go through the course your progress is tracked.

If you register for 4 or less courses in a single registration, your course and exam access will expire 180 days (6 months) from the date of registration. If you register for 5 to 9 courses in a single registration, your course and exam access will expire 365 days (one year) from the date of registration. If you register for 10 or more courses in a single registration, your course and exam access will expire 730 days (2 years) from the date of registration.

Even if you finish a course and exam, your access expires at a specifed time. Once that time is past, you can no longer access the courses or exams whose access has expired. Please see the expiration periods noted in the question above.

In general, CLIA does not allow us to issue extensions so we encourage you to complete your courses and exams before access expires. If you do need an extension, you can call us at 210-530-2700 or email us at clia@theacademy.com. Extensions may be made on a case by case basis and if made, are only for 5 days.

Log in to your CLIA Academy account. Once you are logged in, click the My Online Courses link. The courses you are registered for will be listed. Simply click on the title of the course or exam you wish to access.

If it is an online course, yes, you may review it until your access expires.

The online courses were designed and built to be taken online. Therefore, other than in a few cases, the material was not designed to be printed.

First, you must create a CLIA Academy account. Once you have an account, you can log in. Click on the Course Registration link. Click on the course you are interested in. At the bottom of the detail information for the course will be an "Add to Cart" link. Click that link to add a course to your cart.

Log into your CLIA Academy Account. Click on the Course Registration link. Click on the course you are interested in. At the bottom of the detail information for the course will be an "Add to Cart" link. Click that link to add a course to your cart.

Unfortunately, you need a valid CLIA ID number to register for online CLIA Training courses.

If you are having problems paying, please contact us at 210-530-2700.

Your registration will be processed the same day until 3pm central time - after 3pm on Fridays and on weekends it will be processed the next business day.

If you do not hear back from us in 2 business days, please contact us at 210-530-2700 to check on the status of your fax.

Please email us at clia@theacademy.com if you need another receipt sent to you.

As long as you have not started the course, we can issue you a refund. Unfortunately, due to the nature of online courses, once you begin the course, we can not issue a refund. For a refund, contact us at clia@theacademy.com or 210-530-2700.

As long as you have not accessed the course, we can switch it out for you. If you would like to switch out a course, please contact us at clia@theacademy.com or call at 210-530-2700.

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If you do not pass an exam, it will auto-reset and you may take it again until you do pass.

At this time CLIA does not have a limit on the number of times you can retake an ONLINE exam.

Credit for CLIA training is based on a Pass/Fail system. We do not give out numerical grades.

In order to maintain the integrity of examination content, it has always been CLIA’s policy to only issue pass/fail notification.

CLIA does not allow us to provide this information to avoid the temptation of passing the correct exam answers to other agents.

You may call TheAcademy.com at (210)530-2700 or CLIA at (754)224-2200 to verify if a fax or mailing was received.

Results are sent by USPS from San Antonio, Texas for exams that are faxed in. Please allow adequate mail time for passing letters to arrive.

Passing letters are emailed to the email address entered at registration immediately after you submit your certification test for grading. This email is automatically sent, but because the internet and email delivery can experience delays, please allow up to 24 hours for this email to arrive. You can also download a copy of your passing letter from your My Transcript page.

If your passing letter does not arrive, please ensure you have completed and submitted your test properly. You will know you have submitted your test if the link for the certification test is disabled. Please note that at the end of many courses there is a post-test of around 10 questions. This is not the certification test. The certification test is accessed through the course listing table of contents and is usually around 50 questions long.

If you have submitted your certification test, it could be that the email address we have for you on file is incorrect or the email delivery was declined. Please contact TheAcademy.com at 210.530.2700 or email clia@theacademy.com and we will check your email address and re-send your passing letter to you. When you contact us, please provide your name, email address, login number, and name of the course/exam you are referring to.

You can view and print a copy of your passing letter from the My Transcripts section.

Online results are sent automatically to the email address provided at registration. Exams that are faxed or mailed require adequate mailing time from the examinations office in San Antonio, Texas.

All correspondence should be sent to CLIA- UNLESS you are registering for an Online CLIA Course or submitting an Exam for Grading.

If the course you are taking has a different exam number than the one previously taken, new course credits will be issued. Every CLIA exam is assigned a number. The last digit in the exam number refers to the exam version. The digits prior to that last digit are the numbers that need to be different for you to receive credit again.

For Example: Group Sales 1st edition has the following exam numbers - 071 and 072. 07 refers to Group Sales 1st edition. You cannot take both exam 071 and 072 and receive double credit. However, Group Sales 2nd edition has the following exam numbers - 851 and 852. The 85 refers to Group Sales 2nd edition. If you previously took exam 071, you may take exam 852 for additional credit.

In order for your progress status to change from In Progress to Complete, you must view every page in the lesson. In most cases, a page was probably missed along the way and re-clicking through the chapter will fix the problem.

If you re-click through the whole course and the problem still exists, you probably need to adjust your browser settings. Our courses use Active Server Pages. In order for these to function properly, you must use certain browser settings. The default browser settings should be fine, but in case these have been changed:

• Internet Explorer (IE)
  • Go to Tools/Internet Options/Privacy tab - set Settings to medium or low.
  • Remain on the Privacy tab and click the Advanced button. Cookies should be set to Accept or Prompt. Click OK.
  • Next click on the Advanced tab. Scroll down to the Java(Sun) section and make sure Use JRE 1.5.0_04 for <applet> (requires restart) is checked.
• Netscape
  • Tools/Options/Site Controls. Under Web Features make sure you have Allow Cookies, Enable JavaScript, and Enable Java checked.
• Firefox
  • Tools/Options/Privacy. Expand the Cookies option and make sure Allow site to set cookies is selected.
  • Next click on Web Features. Make sure Enable Java and Enable JavaScript are checked.
• Opera
  • Tools/Preferences/Advanced tab. Click on Content. Everything needs to be checked except for Show active frame border.
  • Next click on Cookies. Make sure you have Accept all cookies or Let me decide every time I receive one selected.

Please note, you can access your certification test even if all your progress statuses are not Complete.

There are a great number of factors that affect the speed of delivery over the Internet. For example, your Internet service provider, or ISP, connects your computer to the Internet. The ISP has a network that services many people like yourself to connect them to an Internet "backbone." That "backbone" is one of the foundation pieces of the Internet and it connects you to TheAcademy.com server at our ISP. As you can see, the information has a fair amount of traveling to do before it gets to you. If your connection is a bit noisy, or your ISP has a large volume of other connections to service, or there is a good deal of traffic on the Internet in your part of the country, then you may experience delays in the delivery of CLIA Cruise Counsellor Courses.

To make sure that we've done everything we can so CLIA Cruise Counsellor Courses are delivered to you as quickly as possible, we took the following steps:

CLIA Cruise Counsellor Courses reside on a top-rated Web server. It uses SCSI drives (which are very fast), lots of memory, and is connected via Ethernet to our ISP's Internet connection. The ISP we chose actually has several connections to the Internet, each one a primary Internet backbone. This means that if traffic is unusually heavy on one, or it goes down completely, there are others to help carry the load. When TheAcademy.com Web server gets a request for some information, we make sure that your request is responded to as quickly as possible.

The most likely cause for this is that one of the computers is able to display more colors than the other. In most cases, your personal computer should be able to support 256 colors or more. This is the minimum number of colors you'll need to view CLIA Cruise Counsellor Courses properly. Your computer may be able to display 256 colors or greater, but for some reason it has been set to display less than that. To find out, try this.

On Windows computers, open the Control Panel window and double-click on the Display control panel. Once it is open, select the Setting tab along the top part of the window. You should see a listing of the number of colors you can set your computer monitor to, with the current setting being selected. Choose at least 256 colors. If you can select a higher setting, try it out. We believe you'll like what you see. After you've chosen a setting, click on the OK. You may be told that you'll need to reboot your computer for the change to take effect. Follow the recommendations made by Windows and then return to CLIA Cruise Counsellor Courses.

For Macintosh computers, select Control Panel from the Apple menu and select the Monitors module. You'll see a listing of the number of colors your monitor can display. Select at least 256 colors and close the Control Panel window. Your screen should update to reflect the new setting.

JavaScript is a computer language that is understood by the browsers needed to take CLIA Cruise Counsellor Courses. JavaScript helps provide the interactivity that CLIA Cruise Counsellor Courses employ. If you get a JavaScript error, obviously something went wrong. Please send e-mail to clia@theacademy.com describing exactly what the error message said and on what screen it occurred. It is very important that you be as specific in your details as possible so that we can isolate and address the problem. It's also very important that we thank you in advance for your help.

While some of our older courses may be viwed on a MAC, many of the courses utilize Flash video and therefore may not be compatible.

America Online does not fully and correctly support the current Hypertext Transfer Protocol (HTTP) that governs use of the web. The foremost problem is that AOL caches pages on its own servers even if those pages contain instructions that they are not to be cached under any circumstances. For this reason and others, you may experience problems. If the program appears to "stall" try to refresh the page by right-mouse clicking and selecting refresh or reload, while simultaneously holding down the "shift" key on your keyboard. If that does not help send us an email to clia@theacademy.com.

The older AOL caching system detects that an object is an image, it sends the image through a compression manager on the AOL system network before caching it. Compression makes images smaller for faster retrieval from the cache to members. Our system developers use a newer proprietary version of JPEG compression. AOL members can individually disable AOL graphics compression. Since our images are already compressed, we advise you disable further compression using the preferences option of your AOL browser.

The CLIA Cruise Counsellor Courses Website makes use of crossword puzzles for the Unit reviews. These puzzles make use of a computer language know as Java. Your browser must have Java enabled in order for the puzzles to function properly. You can enable this function using the Options or Preferences function of your browser.

There are two possible reasons for this. First, you could be looking at an older cached version of the page instead of the most current version. To make sure you are viewing the most current version of the page, you need to clear your cache and refresh the page. Here's how:

First, you need to Log-Out of CLIA Cruise Academy by clicking the Log-Out button located on the top right of the page. Next...

Internet Explorer

1. Tools/Internet Options/General tab and click the Delete Files button.
2. Click OK. This could take awhile so be patient.
3. Once it is done click OK and refresh your page.
4. Login to see if your course isn't active now.

Netscape

1. Tools/Options/Privacy
2. Click the Clear button next to Cache.
3. Click OK. This could take awhile so be patient.
4. Once it is done click OK and refresh your page.
5. Login to see if your course isn't active now.

Firefox

1. Tools/Options/Privacy
2. Click the Clear button next to Cache.
3. Click OK. This could take awhile so be patient.
4. Once it is done click OK and refresh your page.
5. Login to see if your course isn't active now.

Opera

1. Tools/Preferences/Advanced/History
2. Click the Empty Now button next to Disc Cache. This could take awhile so be patient.
3. Once it is done click OK and refresh your page.
4. Login to see if your course isn't active now.

If that doesn't help, chances are something went wrong during the registration process. You can call TheAcademy.com at 210.530.2700 or send us an email at dean@theacademy.com and we will work with you to resolve this issue.